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Uninstall Toldo

What to do before you uninstall Toldo, how to uninstall it from Shopify and what happens to your invoices, your listings and your subscription.

Updated

In short

You uninstall Toldo from Settings > Apps and sales channels in your Shopify admin. When you uninstall, Toldo stops acting on your store immediately and Shopify cancels the app's billing. Download your invoices first: 48 hours after you uninstall, we delete all of your store's data.

Before you uninstall

  • Download your invoices. Save the XML and the PDF of your CFDIs. You can also download them later from the SAT portal.
  • Issue your pending global invoice. If you use the global invoice (factura global), the one for the current period will no longer be issued from Toldo: issue it another way.
  • Decide who will invoice your Mercado Libre sales. If Toldo was invoicing them, turn on another tool, such as Mercado Libre's invoicing tool (Facturador de Mercado Libre).
  • Check your listings' stock. After you uninstall, Toldo no longer updates it.

Steps to uninstall

  1. Open your Shopify settings. In your admin, go to Settings > Apps and sales channels.
  2. Choose Toldo. Open the app in the list.
  3. Uninstall. Click Uninstall and confirm.

What happens when you uninstall

Immediately:

  • Toldo stops acting on your store and your Mercado Libre accounts.
  • Access permissions are deleted: the Shopify session, the Mercado Libre accounts and the stamping service.
  • Pending tasks are canceled, such as stock updates or invoices waiting to be stamped.
  • Shopify cancels the app's billing.

48 hours later: Shopify asks us to delete all of your store's data, and we delete it.

If you reinstall

If you reinstall Toldo within 48 hours, your invoices, your links and the activity log are still there. You have to reconnect your Mercado Libre accounts and the stamping service.

Your Mercado Libre listings

Toldo doesn't delete or pause your listings. They stay as they are, with the last stock and price sent, and new sales no longer reach Shopify.

Frequently asked questions

Will I still be charged after I uninstall?

No. Toldo's billing goes through Shopify, and Shopify cancels it when you uninstall the app.

Are my invoices canceled?

No. Your stamped CFDIs remain valid with the SAT. Uninstalling Toldo doesn't cancel any invoice.

Are my Mercado Libre listings deleted?

No. They stay active on Mercado Libre, but they're no longer synced.